Bloomberg has rolled out a new Instant Bloomberg (IB) add-on service that supports clients’ digital transformation initiatives. The IB Connect: Intra-Firm Chatbots offering enables Bloomberg Terminal users to add proprietary chatbots to IB chat rooms in which all users are members of the same firm. Clients may invoke Intra-Firm Chatbots to automatically surface important information from their internal systems in IB to be shared with colleagues and facilitate in-house business intelligence discoverability.
IB Connect is a set of services that enable Bloomberg Terminal users to integrate IB with their firms’ in-house workflow tools, helping streamline collaboration with colleagues.
Intra-Firm Chatbots is a new IB Connect service that offers two-way integration between a client’s applicable IB chat rooms and their internal systems. It uses natural language processing to bring structure and context to a client’s unstructured IB data and makes that enriched information available to the client’s Intra-Firm Chatbots. Each client may use the provided software development kit to build and customise their IB Connect: Intra-Firm Chatbots for their firm’s unique tech stack and internal user workflow, in line with Bloomberg’s API protocols.
Roger Birch, head of product: communication and collaboration systems for IB at Bloomberg, said: “We continue to invest in innovations that enable our customers to further their digital transformation strategy and extract incremental value out of using IB. The IB Connect set of services – including Intra-Firm Chatbots – will help our clients create information hyperloops and gain fundamental efficiencies in their collaboration workflows.”
Bloomberg currently supports two types of client chatbot capabilities via IB Connect: Q&A Intra-Firm Chatbots and Notification Intra-Firm Chatbots.
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