CME Group has replaced its proprietary CME Chat messaging service with Symphony’s communications platform.
The transition was announced to clients on 25 February, and went into effect 1 April. While CME Chat is no longer available, the implementation of Symphony’s solution is not scheduled until the second half of the year.
Compliance files from CME Chat will be accessible until 31 August.
CME Group stated that the change has been made to improve efficiency and strengthen collaboration workflows for users.
At year-end 2024, Symphony reported more than 600,000 users across 1,300 institutions worldwide. Over the year, the number of monthly active users on flagship compliance product federation increased by 60% year on year, it said. The number of messages sent was up 115%.
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