Trends in E-commerce 2018 — Transforming Run-the-bank Budgets into Build-the-bank Opportunities
This report identifies the shift in e-commerce governance from siloed to centralised decision-making and the anticipated reversal of this trend toward a more federated norm out to 2020. The 2018 edition of this report, which is based on a 2017 survey of 20 investment banks, explores changes to the technology delivery processes within banks, e-commerce functionality across the pre-trade, trade execution and post-trade spaces, and it examines the key challenges for e-commerce providers in 2018 – which encompass the provision of e-commerce services across a range of channels. The analysis was based on the results of GreySpark’s Trends in E-commerce 2017 survey, which queried bank e-commerce thought leaders on: client segmentation; the competitive landscape; e-commerce functionality; refreshing the technology stack; e-commerce governance; and respondents’ view of the road ahead for sellside e-commerce franchises.
https://research.greyspark.com/2018/trends-in-e-commerce-2018/
